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🛡️ Service Level Agreement (SLA)
Last Updated: July 22, 2026
1. Uptime Commitment
Vishwakarma AI 2.0 guarantees 99.9% uptime for all enterprise customers.
2. Performance Metrics
| Metric | Commitment |
|---|---|
| Uptime | 99.9% |
| Response Time | < 100ms |
| Task Execution | 100% Success Rate |
| Accuracy | 95.1% |
3. Support Response Times
| Priority | Response Time |
|---|---|
| Critical | < 1 hour |
| High | < 4 hours |
| Medium | < 12 hours |
| Low | < 24 hours |
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